Customer Service




FAQ

Can I take over the goods personally or you only operate a web shop?
How much does the delivery cost?
When will I receive the ordered goods?
How can I pay?
Is payment by a bankcard safe?
Do you deliver abroad?

Can I take over the goods personally or you only operate a web shop?

Yes, you can take over the goods personally in opening hours. Please enquire about the available stock on the phone.

How much does the delivery cost?

If you order the goods on the Internet, you can choose from the delivery methods by clicking on the `Add to cart` icon and you can see the delivery costs immediately. The delivery costs can be found here: link

When will I receive the ordered goods?

In that case when you order the goods on the Internet or on the phone until 15:00 on any working day and you pay for it or order it with collect on delivery (COD) we hand over the goods to the delivery company or the post on that day, we offer 100% guarantee for this. The delivery company delivers the parcels within 1-6 days depending on the destination.

How can I pay?

In case of personal collection you can pay in cash, advance bank transfer, with bank card (via POS terminal or in advance via the Internet), in case of delivery you can pay with Internet bank card payment, advance bank transfer or cash on delivery.

Is payment by a bankcard safe?

In case of bankcard payment you are redirected to the payment website and the actual payment is done via a website that is operated according to the regulations of international credit card companies standards and safety regulations. This is operated by the CIB Bank and not via the Banknote Ltd. Banknote Ltd has no possession of any information of your bankcard, or the account, i.e. your card number, expiry date and cannot have any insight in any of these data.

Do you deliver abroad?

Yes, we do. You can order within the EU. As long as you give your EU tax number and the location and destination of the order is out of Hungary no VAT is added.



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